Geneve Health Pty Ltd Privacy Policy
Last Updated: January 7, 2026
At Geneve Health Pty Ltd (ACN 678 524 831), we recognise that your genomic data is the most personal information you own. This Privacy Policy explains how we collect, use, store, and protect your data across our global operations.
1. Data We Collect
We categorise the data we collect into three streams:
| Category |
Examples |
| Registration Data |
Name, contact details, date of birth, and billing information |
| Genetic Data |
Raw data generated from Whole Genome Sequencing (WGS) or uploaded files (e.g., .vcf, .fastq). |
| Health & Phenotype |
Medical history, symptoms, family history, and lifestyle data provided via surveys or clinical partners. |
2. Legal Basis for Processing
We process your data under the following legal frameworks.
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Explicit Consent:
For the processing of genetic and health data.
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Contractual Necessity:
To provide the reports and AI insights you have purchased.
-
Legal Obligation:
Where we must retain data to comply with medical record-keeping laws or laboratory regulations.
3. How We Use Your Data
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Personalised Insights:
Our AI algorithms analyse your Genetic Data against the latest medical research to generate health reports.
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Service Improvement:
To refine the accuracy of our AI models (using de-identified and aggregated data only).
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Clinical Collaboration:
Sharing data with your nominated healthcare provider (only with your express permission).
4. Data Sharing & Third Parties
We do not sell, rent, or lease your identifiable genetic information to third parties or insurance companies. Data is shared only with:
-
Accredited Labs:
If you order a kit through us, your sample is processed by accredited laboratory partners (e.g., NATA/CLIA certified).
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Cloud Providers:
Data is stored on encrypted, high-security servers (e.g., AWS or Google Cloud) located in Australia, the US, or the EU, depending on your residency.
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Legal Requirements:
Only if compelled by a valid warrant or subpoena, though we vigorously defend the privacy of genomic data against overreach.
5. AI & Automated Decision-Making
Our platform uses AI to interpret complex genomic variants.
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Human-in-the-loop:
We maintain protocols where significant clinical findings are reviewed by qualified bioinformaticians or geneticists.
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Transparency:
You have the right to receive information about the logic involved in our AI-driven interpretations.
6. Your Global Rights
Regardless of where you live, Geneve Health Pty Ltd provides high-standard data rights:
-
Access & Portability:
You can download your raw DNA data and reports at any time.
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Right to Erasure (Right to be Forgotten):
You may request the deletion of your account and destruction of your biological sample. Note: We may be required to retain some data for medical/regulatory compliance for a set period.
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Correction:
You can update your health profile at any time to ensure AI insights remain accurate.
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GDPR/UK GDPR:
EU and UK residents have the right to lodge a complaint with a supervisory authority and object to specific processing activities.
7. Security Measures
We employ “Defense in Depth” security.
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Encryption:
Data is encrypted at rest (>=AES-512) and in transit (TLS 1.2+).
-
De-identification:
We separate your “Registration Data” (identity) from your “Genetic Data” (DNA) in our backend systems to minimise the risk of re-identification in the event of a breach.
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Physical Security:
Our lab partners utilise Tier-4 data centers with biometric access controls.
8. International Data Transfers
Geneve Health Pty Ltd is based in Sydney, Australia. If you are accessing the service from the EU or UK, your data is transferred to Australia based on Standard Contractual Clauses (SCCs) or adequacy decisions, ensuring a level of protection equivalent to the GDPR.
9. Contact Our Data Protection Officer (DPO)
For any privacy-related inquiries or to exercise your rights, please contact:
Email: privacy@geneve.health
Postal Address: Suite 107, 26-32 Pirrama Rd, Pyrmont NSW 2009, Australia